Order Preparation and Shipping Times

Order preparation is carried out within a maximum of 2 business days from payment confirmation and is always subject to stock availability.

If any product is not available, Majestic Brokers SL will inform the customer of the estimated delay and, if applicable, offer an alternative product.

If the customer does not wish to wait or does not accept the proposed alternative, they may cancel the order and request a full refund.

Shipping origin and destination taxes

All orders are prepared and shipped from the Canary Islands, Spain.

Shipments within the Canary Islands: prices shown on the website do not include taxes. Orders shipped to the Canary Islands have the applicable IGIC added, which will be calculated and shown in the order summary before completing your purchase.

Due to the special tax and customs regime applicable in the Canary Islands, shipments to mainland Spain and the Balearic Islands may be subject, upon delivery, to the payment of import VAT and/or customs handling fees, where applicable.

For shipments to Ceuta and Melilla, the order may be subject to the payment of IPSI and/or the corresponding handling fees, in accordance with the applicable regulations.

These potential charges do not depend on our store and, if applicable, will be requested from the recipient of the order by the shipping company or the relevant authority.

Order Reception and Claims

In the event of loss, damage, or missing items during transport, the customer must report the issue within 24 hours of receiving the order.

To do so, you must:

• Indicate the issue on the carrier’s delivery note
• Send an email to: info@jiemline.com

After this period has passed without any notification, no claims will be accepted, except those covered by the product warranty.

Delivery Responsibility

Majestic Brokers SL is not responsible for delivery delays caused by circumstances beyond its control, such as:

• Delays by the shipping carrier
• Strikes
• Public demonstrations
• States of emergency
• Other exceptional circumstances

Delivery Guarantee

Majestic Brokers SL guarantees the correct shipment of all orders.

If you are not satisfied with your purchase, you may return the product and request a refund.

For more information, please refer to our returns policy.

Shipping Conditions

Majestic Brokers SL offers free shipping on orders over €100 (excluding taxes) for the following regions:

• Mainland Spain
• Balearic Islands
• Ceuta
• Melilla
• Canary Islands

Customer Service

We are available to assist you with any questions related to shipping and order delivery.