Returns at JIEMline | Easy Exchanges and Refunds
All orders sent from our online store www.jiemline.com are inspected and tested to ensure proper functioning, aiming to prevent any inconvenience to our customers.
However, MAJESTIC BROKERS SL, being aware that issues may occur upon receipt of purchased items, provides the following reasons and instructions for returning products.
REASONS FOR RETURN
1º - Return due to customer dissatisfaction:
If the reason for requesting a return or exchange is not related to product quality but to dissatisfaction with the purchase, you may return the product within a maximum of 48 hours from receipt.
Products must remain in their original packaging and must not have been unsealed or used. The packaging should not have any marks, signs, or writings. Shipping must be done via the same method it was received, with shipping costs borne by the buyer.
Once the product is received at our facilities and inspected by our technical service, and provided no anomalies are detected, a refund will be issued using the same payment method used for the purchase. You may also choose to apply the refund to your next order.
2º - Products damaged during transport:
If the product shows damage caused during shipping, the claim must be made directly with the carrier. MAJESTIC BROKERS SL is not responsible for damages caused during transport.
3º - Defective products or malfunction:
If the reason for the return is a product malfunction, you may take advantage of the Limited Warranty offered by MAJESTIC BROKERS SL for two years.
The product must be sent via the same method it was received, with shipping costs borne by the buyer. Once received and inspected by our technical service, if improper handling, misuse, or incorrect installation is detected, the warranty will not cover the product.
If a manufacturing defect is confirmed, MAJESTIC BROKERS SL will send a replacement product free of charge. If the product is out of stock or discontinued, one of equal or similar characteristics will be sent.
STEPS TO FOLLOW TO MAKE A RETURN
1º - Preliminary request:
To make a return or send a product to the technical service, you must send us an email indicating the reason to the following address:
2º - Sending the product:
Our technical service will provide you with a reference for your case. Once received, you can send us the package to the following address:
MAJESTIC BROKERS SL
Carretera España, 45 - Local 2
38390 - Santa Úrsula
Tenerife - Canary Islands
Customer Service.
Returns at JIEMline | Easy Exchanges and Refunds
All orders sent from our online store www.jiemline.com are inspected and tested to ensure proper functioning, aiming to prevent any inconvenience to our customers.
However, MAJESTIC BROKERS SL, being aware that issues may occur upon receipt of purchased items, provides the following reasons and instructions for returning products.
REASONS FOR RETURN
1º - Return due to customer dissatisfaction:
If the reason for requesting a return or exchange is not related to product quality but to dissatisfaction with the purchase, you may return the product within a maximum of 48 hours from receipt.
Products must remain in their original packaging and must not have been unsealed or used. The packaging should not have any marks, signs, or writings. Shipping must be done via the same method it was received, with shipping costs borne by the buyer.
Once the product is received at our facilities and inspected by our technical service, and provided no anomalies are detected, a refund will be issued using the same payment method used for the purchase. You may also choose to apply the refund to your next order.
2º - Products damaged during transport:
If the product shows damage caused during shipping, the claim must be made directly with the carrier. MAJESTIC BROKERS SL is not responsible for damages caused during transport.
3º - Defective products or malfunction:
If the reason for the return is a product malfunction, you may take advantage of the Limited Warranty offered by MAJESTIC BROKERS SL for two years.
The product must be sent via the same method it was received, with shipping costs borne by the buyer. Once received and inspected by our technical service, if improper handling, misuse, or incorrect installation is detected, the warranty will not cover the product.
If a manufacturing defect is confirmed, MAJESTIC BROKERS SL will send a replacement product free of charge. If the product is out of stock or discontinued, one of equal or similar characteristics will be sent.
STEPS TO FOLLOW TO MAKE A RETURN
1º - Preliminary request:
To make a return or send a product to the technical service, you must send us an email indicating the reason to the following address:
2º - Sending the product:
Our technical service will provide you with a reference for your case. Once received, you can send us the package to the following address:
MAJESTIC BROKERS SL
Carretera España, 45 - Local 2
38390 - Santa Úrsula
Tenerife - Canary Islands
Customer Service.
Returns at JIEMline | Easy Exchanges and Refunds
All orders sent from our online store www.jiemline.com are inspected and tested to ensure proper functioning, aiming to prevent any inconvenience to our customers.
However, MAJESTIC BROKERS SL, being aware that issues may occur upon receipt of purchased items, provides the following reasons and instructions for returning products.
REASONS FOR RETURN
1º - Return due to customer dissatisfaction:
If the reason for requesting a return or exchange is not related to product quality but to dissatisfaction with the purchase, you may return the product within a maximum of 48 hours from receipt.
Products must remain in their original packaging and must not have been unsealed or used. The packaging should not have any marks, signs, or writings. Shipping must be done via the same method it was received, with shipping costs borne by the buyer.
Once the product is received at our facilities and inspected by our technical service, and provided no anomalies are detected, a refund will be issued using the same payment method used for the purchase. You may also choose to apply the refund to your next order.
2º - Products damaged during transport:
If the product shows damage caused during shipping, the claim must be made directly with the carrier. MAJESTIC BROKERS SL is not responsible for damages caused during transport.
3º - Defective products or malfunction:
If the reason for the return is a product malfunction, you may take advantage of the Limited Warranty offered by MAJESTIC BROKERS SL for two years.
The product must be sent via the same method it was received, with shipping costs borne by the buyer. Once received and inspected by our technical service, if improper handling, misuse, or incorrect installation is detected, the warranty will not cover the product.
If a manufacturing defect is confirmed, MAJESTIC BROKERS SL will send a replacement product free of charge. If the product is out of stock or discontinued, one of equal or similar characteristics will be sent.
STEPS TO FOLLOW TO MAKE A RETURN
1º - Preliminary request:
To make a return or send a product to the technical service, you must send us an email indicating the reason to the following address:
2º - Sending the product:
Our technical service will provide you with a reference for your case. Once received, you can send us the package to the following address:
MAJESTIC BROKERS SL
Carretera España, 45 - Local 2
38390 - Santa Úrsula
Tenerife - Canary Islands
Customer Service.